Who’s driving this thing?
The Two Sides Tarot ship is captained by Marianne, an intuitive tarot reader from Sydney, Australia. You can learn more about Marianne and Two Sides Tarot here.
Where do your tarot decks come from?
Two Sides Tarot stocks tarot decks from some of the best independently published tarot artists in the known universe! The decks I stock are sourced directly from the artist.
What currency does Two Sides Tarot use?
Prices are listed in US dollars. You can find approximate conversion rates for your currency here. Precise conversion rates are determined by Paypal and your bank.
Where do you ship to?
Anywhere and everywhere! Tarot decks ship from Sydney, Australia to your desired location. Australian addresses can expect delivery within 7 business days after dispatch.
International shipping times vary depending on your location. Generally you can expect to receive your order within 2-3 weeks of shipping date, but this is an estimate only. Please allow up to 6-8 weeks for international parcels to arrive.
Two Sides Tarot is not responsible for delays caused by international post and customs processing. If you have any questions about shipping times to where you are, or you wish to inquire about express post, please drop me a line.
How much does shipping cost?
Regular shipping to Australian addresses is US$5 flat rate - that means no matter how many decks you order, you'll only pay US$5. Huzzah! If you would like registered or express shipping, please send me an email and I will provide a paypal invoice for the additional cost.
Shipping to New Zealand is US$8 for the first item, and US$5 per additional item.
Shipping to the USA is US$12 for the first item under 500 grams, and US$5 per additional item. All other destinations are US$15 for the first item under 500 grams, and US$8 per additional item.
Individual items over 500 grams ship for US$20.
These quotes are for economy Air Mail without tracking.
If you would like registered or express international shipping, send me an email for a quote. Please note that some countries may impose a customs charge or duty to your order. Payment of any additional charges is the responsibility of the customer.
How long will it take for my order to ship?
Orders for items that are in stock generally ship out within 2-3 business days.
The item listing will specify whether your item is in stock, or available for pre-order. Orders that contain items that are on pre-order will not ship out until all pre-ordered items have arrived in stock.
If you wish to have in stock items sent separately, please place a separate order for those items.
2018 HOLIDAY DELIVERY TIMES
Australian customers hoping for Christmas delivery should place orders before Thursday, 13th December.
Unfortunately, it is not possible for me to guarantee international delivery before Christmas, except to say that the sooner you place your order, the sooner I can hustle it out the door! Delivery to most destinations takes about 2-4 weeks, but it can be longer, especially when customs are processing so many deliveries for the holidays, so please do factor that into your plans!
Whether you're in Australia or overseas, I'm always happy to arrange express shipping. If you're in a fix with a tarot emergency, just drop me a line for an express shipping quote!
What's the deal with pre-orders?
Often, Two Sides Tarot will make items available to pre-order. Expected shipping dates will be given in the item listing, but do be aware that these are an estimate only.
The printing and shipping process, especially for small makers like those who create these beautiful decks, can sometimes meet with unexpected delays. Two Sides Tarot will always do its best to notify pre-order customers of any major changes to dispatch times.
Can I change or cancel my order?
You may cancel your order, as long as you get in touch before it is dispatched (no cancellations will be accepted for orders that have been shipped).
Existing orders cannot be modified, but we can arrange to combine postage if you'd like to add to an existing order.
Please contact me to if you would like to cancel or amend an existing order.
What do I do if my parcel hasn't arrived?
Australian customers will receive tracking information upon dispatch. Please check your spam if you haven't received it. All deliveries can be tracked here.
International postage is not trackable. If your delivery has not come by the end of the estimated delivery time, please first check with your local post office to see if it is being held for you there (it very often will be!).
If you are concerned about the whereabouts of your parcel after the estimated delivery time is up, and your post office does not have it, please feel free to get in touch. Please note that delivery times are an estimate only - although it is not the norm, international post can sometimes take up to 6-8 weeks to be delivered.
What is your exchange policy for tarot decks?
Two Sides Tarot doesn’t offer exchanges or refunds on tarot decks if you change your mind. However, if you are concerned that there is a problem with your tarot deck, please do get in touch and we’ll work it out!
What do I need to know before I order a tarot reading?
When you order a tarot reading, you are agreeing to Two Sides Tarots’ Terms and Conditions, so before you hit that order button, please have a read and make sure everything is hunky dory with you! To find out more about my approach to tarot and see if we’re a good fit for each other, visit my About page or my Blog. You can also find sample Two Sides Tarot readings in my Agony Augury blog series.
Help! I want a tarot reading, but I don’t know what to ask or how to ask it!
You’re in luck! My Guide to Asking Empowering Questions is the place to go if you’re not sure how to phrase your inquiry. This handy guide will help you approach your question so that you are empowered to get the best possible outcome from your situation – this is your story, after all!
How will I receive my tarot reading? How long does it take?
Tarot readings are delivered in PDF format by email. Once we’ve finalised your question, your reading will be delivered to you within 5 days. In the event that the delivery time changes, you will be notified during the confirmation process.
Can I give a tarot reading as a gift?
You most certainly can! Just leave me a note in the Instructions field when you go through the checkout, and I'll get in touch with you to arrange a gift certificate for your friend or loved one!
What is your exchange policy for tarot readings?
All readings are offered in good faith, and as such, no refunds or exchanges are offered. If you are unhappy with your tarot reading, please do get in touch.